Weight Loss NP, LLC ("Weight Loss NP")

Effective Date: September 20, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Weight Loss NP, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential. By using our website or services, or by opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

Protected health information. Weight Loss NP is a healthcare provider. Health information we create or receive while providing your care is protected health information ("PHI") and is governed by our Notice of Privacy Practices and applicable federal and state health privacy laws, including HIPAA. This Privacy Policy covers information collected through our website, forms, quizzes, and text/email communications. If anything in this policy conflicts with our Notice of Privacy Practices regarding your PHI, the Notice of Privacy Practices controls.

1. Information We Collect

Personal Information:

Name, email address, phone number, and mailing address

Information you submit through our website forms, health quizzes, consultation requests, and scheduling tools

Payment information when you purchase a program, membership, medication, or service (processed by third-party payment processors)

Insurance information, if you choose to use insurance-supported services

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Health-Related Information:

Information you provide when requesting a consultation or completing a health quiz (for example, weight-loss, hormone, or metabolic health goals and symptoms)

Clinical information collected during your care, which is handled as PHI under our Notice of Privacy Practices

Non-Personal Information:

IP address, browser type, and device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected data to:

Provide and improve our medical weight loss, hormone therapy, wellness, and coaching services

Schedule and manage consultations and appointments

Process transactions and payments

Communicate with you about your inquiries, appointments, care, and, with your consent, promotions and educational content

Enhance website functionality and user experience

Ensure security and fraud prevention

Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages from Weight Loss NP related to our services, including appointment reminders, consultation and lead follow-up, customer support, and important updates. If you separately consent, you may also receive promotional messages.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in, for example by submitting a form on our website

Consent to receive text messages is not a condition of purchasing any goods or services

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with our business

Messages will be directly related to the services you have requested

We do not send promotional content without specific consent

Please do not include sensitive health details in text messages. Text messaging is not a secure channel. For clinical questions, please use our secure client portal or call us.

Help & Support:

Reply "HELP" for assistance, call us at (720) 340-8154, or email [email protected]

Customer support is available during regular business hours

Carrier Information:

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, our secure client portal, email newsletter and communication tools, and online supplement fulfillment

SMS aggregators and providers, solely for the purpose of delivering messages you have consented to receive

All service providers are contractually obligated to maintain confidentiality and security, and where required, to safeguard PHI as business associates

Treatment, Payment, and Healthcare Operations:

We may use and disclose your health information as described in our Notice of Privacy Practices, including to coordinate your care, obtain payment, and operate our practice

Legal Compliance:

If required by law, legal process, or to protect our rights

In response to valid law enforcement requests or court orders

Business Transfers:

In the case of a merger, acquisition, or sale of assets

In such cases, your data remains protected under the terms of this policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication mechanisms

Regular security assessments and updates

Employee training on data protection and patient privacy

Breach notification protocols in accordance with applicable laws

Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies, including analytics and tag-management tools, to:

Analyze site traffic and user behavior

Remember your preferences

Improve website functionality and user experience

Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information, subject to legal record-keeping requirements for medical records

Opt out of marketing emails by clicking "unsubscribe" in our emails

Opt out of SMS messages by replying "STOP"

Request information on how we process your data

Withdraw consent at any time for future communications

Exercise the additional rights described in our Notice of Privacy Practices regarding your health information

Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 11.

8. Telehealth & Service Areas

Weight Loss NP provides clinician-led care by telemedicine in Colorado, Utah, and Florida, and offers coaching services nationwide. By submitting information through our website, you understand that your information may be processed and stored in the United States.

9. Third-Party Links

Our website may contain links to third-party websites and tools (for example, scheduling, client portal, supplement store, social media, and newsletter pages). We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Weight Loss NP, LLC.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Weight Loss NP, LLC 12650 W. 64th Ave, Unit 207, Arvada, CO 80004

Phone: (720) 340-8154

Email: [email protected]

Website: https://thewlnp.com/

By using our website and services, you consent to this Privacy Policy.